ASAP Local — Professional / Provider Terms

These Terms apply to anyone offering services through ASAP Local.

1. Professional status

You acknowledge that:

• You are an independent business or professional.
• You are not an employee of ASAP Local.
• You are responsible for your own tax affairs.
• You are responsible for complying with laws applicable to your services.
• You are responsible for determining whether you require licences, registrations, qualifications or insurance.

Nothing in these Terms creates an employment relationship, partnership or joint venture.

2. Accurate business information

You must provide accurate information concerning:

• Legal name
• Trading name
• Company information
• Address
• Telephone number
• Email
• Services
• Experience
• Qualifications
• Insurance
• Professional registrations

You must immediately update information that becomes inaccurate.

3. Identity verification

You may be required to complete identity verification. This may involve a third-party verification provider.

ASAP Local may restrict access to certain features until verification is completed.

You must not:

• Submit another person’s documents
• Alter documents
• Provide false information
• Attempt to bypass verification

4. Business verification

Where applicable, ASAP Local may verify your business through sources including:

• Companies House
• Professional registers
• Insurance providers
• Documents you provide
• Other legitimate sources

For limited companies, checks may include:

• Company status
• Incorporation date
• Registered address
• Directors
• Previous names
• Filing history
• Insolvency information
• Disqualification information

A business registration check does not mean ASAP Local guarantees the business.

5. Qualifications

You must hold all qualifications, licences and registrations legally required for the services you offer.

Where a service requires professional registration, ASAP Local may require evidence before you can offer that service.

You must notify ASAP Local if:

• A qualification expires
• Registration is suspended
• Registration is cancelled
• A licence is lost
• You become legally prohibited from performing the service

6. Insurance

You must maintain insurance appropriate to your services and legal obligations. Depending on the services offered, this may include:

• Public liability insurance
• Professional indemnity insurance
• Employers’ liability insurance
• Other specialist cover

We may require evidence of insurance. You must not continue offering services requiring insurance if your cover has expired.

7. Regulated and high-risk services

ASAP Local may apply enhanced requirements to higher-risk services. Examples may include:

• Gas work
• Electrical work
• Certain construction work
• Work involving children
• Certain security services
• Specialist professional services

Requirements may include:

• Professional registration
• Qualifications
• Enhanced verification
• Insurance
• Background checks
• Additional documentation

8. Six-month trading history

For certain categories, ASAP Local may require evidence of at least six months’ trading history before allowing a Professional to offer particular services. This requirement may apply where we consider the service category to carry increased customer, financial or safety risk.

ASAP Local may accept alternative evidence where appropriate.

9. Financial and integrity checks

Depending on your services and risk level, ASAP Local may conduct proportionate checks concerning:

• Insolvency
• Bankruptcy
• CCJs
• Company financial information
• Director information
• Disqualifications
• Public records
• Adverse media
• Fraud indicators
• Duplicate records

A match does not automatically mean rejection. ASAP Local may request further information or conduct human review.

10. Duplicate accounts

You must not create additional accounts to:

• Evade suspension
• Reset ratings
• Avoid verification
• Obtain additional benefits
• Circumvent platform fees

ASAP Local may use appropriate information to identify potentially duplicate accounts.

11. Your work

You must:

• Arrive when agreed
• Perform work with reasonable care and skill
• Use appropriate materials
• Follow applicable regulations
• Maintain safe working practices
• Protect customer property
• Communicate delays
• Provide accurate pricing
• Clean the work area where reasonably appropriate

12. Pricing

You must not deliberately submit an artificially low quote and then introduce unreasonable additional charges.

Additional work should be agreed with the Customer before it is carried out where reasonably possible.

You must disclose:

• Labour
• Materials
• VAT
• Call-out charges
• Travel charges
• Emergency charges
• Other material fees

13. Customer communication

You must communicate professionally. You must not:

• Threaten customers
• Harass customers
• Discriminate against customers
• Pressure customers into additional work
• Misrepresent costs
• Misrepresent qualifications
• Request unnecessary personal information

14. Customer safety

You must not:

• Enter a property without permission
• Access areas unrelated to your work
• Take photographs of private areas without permission
• Use customer information for unrelated purposes
• Retain keys or access credentials without permission
• Engage in threatening or inappropriate behaviour

Serious safety concerns may result in immediate suspension.

15. Off-platform circumvention

If you obtain a Customer through ASAP Local, you must not deliberately use information obtained through the platform to circumvent ASAP Local’s applicable fees or marketplace protections.

For example, you must not:

• Obtain a lead through ASAP Local;
• Move the customer off-platform;
• Complete the same transaction outside the platform;
• Do so deliberately to avoid applicable ASAP Local fees or protections.

This restriction does not prevent you from complying with legal rights or obligations.

16. Reviews

You must not:

• Create fake reviews
• Ask someone to create a fake review
• Review your own business
• Offer undisclosed rewards for positive reviews
• Threaten a Customer over a negative review
• Require a Customer to remove a genuine negative review

You may respond professionally to reviews.

17. Portfolio material

You must own or have permission to use photographs and videos uploaded to your profile. You must not upload:

• Customer documents
• Payment information
• Private information
• Images of people without appropriate permission
• Copyrighted material without permission

18. Complaints

You must cooperate with reasonable investigations into customer complaints. We may request:

• Photographs
• Quotes
• Invoices
• Messages
• Proof of work
• Insurance details
• Qualification evidence

Failure to cooperate may affect your account.

19. Account suspension

ASAP Local may suspend or restrict your account where reasonably necessary. Reasons may include:

• Fraud
• False information
• Failed verification
• Expired insurance
• Expired qualifications
• Serious complaints
• Safety concerns
• Review manipulation
• Repeated cancellations
• Poor conduct
• Fee circumvention
• Legal or regulatory concerns

Immediate restrictions may be applied where necessary to protect Customers or the platform.

20. Appeals

Where reasonably practical, Professionals may request a review of a suspension or verification decision. You may be asked to provide supporting evidence.

ASAP Local may maintain a record of previous enforcement decisions to protect marketplace integrity.

21. Fees

Professionals agree to pay applicable ASAP Local fees disclosed to them. These may include:

• Subscription
• Lead
• Commission
• Booking
• Payment
• Promotional fees

Fees may be changed with appropriate notice.

22. Taxes

You are responsible for your own:

• Income tax
• Corporation tax
• VAT
• National Insurance
• Payroll obligations
• Other applicable taxes

ASAP Local does not provide tax advice.

23. Indemnity

To the extent permitted by law, you are responsible for losses, claims, costs and liabilities arising from:

• Your unlawful conduct
• Your breach of these Terms
• Your negligent performance of services
• False qualifications
• False insurance information
• Fraudulent conduct
• Your infringement of third-party rights

This does not apply to the extent the relevant loss was caused by ASAP Local’s own breach or negligence.

24. Termination

You may close your Professional account at any time subject to outstanding bookings, payments, disputes and legal obligations.

ASAP Local may terminate access where there is a material or repeated breach of these Terms.