ASAP Local — Community, Reviews & Safety Policy
Effective date: 11 September 2026
This policy exists to make ASAP Local a trustworthy marketplace.
1. Our principles
ASAP Local expects everyone to:
- Be honest
- Be respectful
- Be professional
- Provide accurate information
- Respect privacy
- Keep users safe
2. Fake reviews are prohibited
You must not:
- Create fake reviews
- Purchase reviews
- Sell reviews
- Manufacture reviews
- Review your own business
- Ask friends or employees to post misleading reviews
- Use bots to generate reviews
- Manipulate ratings
- Offer undisclosed incentives for positive reviews
ASAP Local may investigate suspicious review activity. UK consumer-protection rules now specifically prohibit certain fake-review practices, so this is an area where the platform should have robust controls (GOV.UK).
3. Genuine reviews only
Reviews should reflect genuine experiences. We may use:
- Booking history
- Account information
- Transaction information
- Technical information
- Manual review
- Automated fraud detection
to identify potentially fraudulent activity.
4. Review moderation
We may remove, hide or restrict reviews that:
- Are fake
- Are fraudulent
- Contain threats
- Contain hate speech
- Contain personal information
- Are unlawful
- Are unrelated to the service
- Attempt to manipulate the platform
- Contain malicious links
- Impersonate another person
We will not remove genuine negative reviews simply because they are negative.
5. Professional conduct
Professionals must treat Customers respectfully. Prohibited conduct includes:
- Harassment
- Threats
- Discrimination
- Intimidation
- Sexual harassment
- Unwanted contact
- Aggressive behaviour
- Property damage
- Theft
- Fraud
- Misrepresentation
6. Customer conduct
Customers must also behave appropriately. Customers must not:
- Threaten Professionals
- Harass Professionals
- Demand free work
- Deliberately misrepresent a job
- Create fake complaints
- Manipulate reviews
- Use the platform to facilitate unlawful activity
7. Personal information
Users must not request or share unnecessary personal information. Do not publish:
- Bank details
- Payment-card details
- Passwords
- Identity documents
- Private medical information
- Private contact information belonging to someone else
8. Property access
Professionals must only access areas necessary to perform the agreed service.
Customers should provide reasonable and safe access.
Neither party should give or request keys, access codes or other security credentials unnecessarily.
9. Safeguarding
Where services involve:
- Children
- Vulnerable adults
- Private homes
- Healthcare-related environments
- Personal care
additional safeguards may apply. ASAP Local may require enhanced checks for certain services.
10. High-risk services
Certain categories may require additional verification. Examples include:
- Gas
- Electrical
- Structural work
- Certain construction work
- Child-related services
- Specialist security work
Professionals must not offer regulated services unless they have the appropriate qualifications, registration and permissions.
11. Safety incidents
If you believe there is an immediate danger: contact emergency services first.
For non-emergency safety concerns, contact: support@asaplocal.pro
ASAP Local may immediately restrict an account where reasonably necessary to protect users.
12. Fraud
Report suspected:
- Fake identities
- Fake businesses
- Fake documents
- Payment fraud
- Review manipulation
- Duplicate accounts
- Scam behaviour
We may investigate and cooperate with appropriate authorities where legally required.
13. Content
Users must not upload content that:
- Is illegal
- Is threatening
- Is discriminatory
- Infringes copyright
- Contains malware
- Contains unnecessary personal information
- Promotes criminal activity
14. Enforcement
Depending on severity, ASAP Local may:
- Warn the user.
- Remove content.
- Restrict features.
- Require additional verification.
- Suspend an account.
- Permanently terminate an account.
- Withhold access to certain marketplace features where legally permitted.
- Report matters to relevant authorities.
15. Appeals
Where appropriate, users can appeal moderation or enforcement decisions through: support@asaplocal.pro
We may request additional information before reconsidering a decision.
16. No guarantee of safety
ASAP Local takes reasonable steps to improve marketplace safety, including verification and moderation.
However, no online marketplace can guarantee that every user is honest, qualified, safe or suitable. Users should exercise reasonable judgement before entering into an agreement.