ASAP Local — Terms & Conditions

1. About ASAP Local

ASAP Local is an online marketplace connecting Customers with independent Professionals.

Unless expressly stated otherwise, ASAP Local does not itself provide the services advertised by Professionals. The service contract is normally between the Customer and the Professional.

ASAP Local provides technology and marketplace services including:

• Job posting
• Search
• Matching
• Quotes
• Messaging
• Booking
• Payments
• Reviews
• Verification

2. Acceptance

By using ASAP Local, you agree to these Terms. If you do not agree, you must not use the platform.

If you use ASAP Local on behalf of a business, you confirm that you have authority to do so.

3. Eligibility

You must provide accurate information when creating an account. You must not:

• Create an account using false information
• Impersonate another person
• Create multiple accounts to evade restrictions
• Use ASAP Local for unlawful activity

4. Customers

Customers may:

• Post jobs
• Receive quotes
• Communicate with Professionals
• Book Professionals
• Pay for services
• Review Professionals

Customers must provide accurate information about the work required.

5. Professionals

Professionals must comply with the separate ASAP Local Professional Terms. Those Terms form part of the agreement between ASAP Local and the Professional.

6. Jobs and quotes

Customers may post jobs describing their requirements. Professionals may submit quotes.

A quote should clearly identify:

• Price
• VAT where applicable
• Materials
• Labour
• Call-out charges
• Additional charges
• Estimated timeframe
• Important assumptions

A Customer should not accept a quote until they understand what is included.

7. Service contract

When a Customer accepts a Professional’s quote or otherwise agrees to engage the Professional, a contract may arise directly between them.

That contract should cover:

• Work required
• Price
• Timing
• Materials
• Access
• Cancellation arrangements
• Any guarantees
• Any exclusions

ASAP Local is not normally a party to that contract.

8. ASAP Local’s role

ASAP Local does not guarantee that:

• A Professional will accept a job
• A quote will be accurate
• A Professional will attend
• Work will be completed
• Work will meet expectations
• A particular result will be achieved

However, nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

9. Verification

ASAP Local may verify Professionals. Verification may include:

• Identity
• Business
• Address
• Insurance
• Qualifications
• Professional registrations
• Other risk checks

A verification badge indicates that the relevant check has been completed according to ASAP Local’s process. It is not a guarantee of workmanship, honesty, reliability or safety.

10. Payments

Where payments are made through ASAP Local, they may be processed by a third-party payment provider. Fees, refunds and payment arrangements will be displayed before the relevant transaction where applicable.

11. Fees

ASAP Local may charge Customers and/or Professionals:

• Booking fees
• Transaction fees
• Subscription fees
• Lead fees
• Commission
• Payment-related fees

Applicable fees will be communicated before they become payable.

12. Cancellations

Cancellation rights vary depending on the type of contract and circumstances.

Where statutory consumer cancellation rights apply, they will not be excluded.

Online service providers must provide specified pre-contract information and, where applicable, information about cancellation rights (GOV.UK).

13. Reviews

Reviews must be genuine, honest and based on real interactions. Users must not:

• Write fake reviews
• Buy reviews
• Sell reviews
• Manipulate ratings
• Review themselves
• Ask friends to create fake reviews
• Offer undisclosed incentives for positive reviews
• Threaten someone to obtain a review

ASAP Local may moderate or remove content that breaches the Community, Reviews & Safety Policy. The UK’s current consumer-protection regime specifically addresses fake reviews and review manipulation (GOV.UK).

14. Prohibited activity

You must not use ASAP Local to:

• Commit fraud
• Harass users
• Threaten users
• Upload malware
• Circumvent security
• Manipulate reviews
• Misrepresent qualifications
• Provide unlawful services
• Abuse payment systems
• Circumvent applicable platform fees
• Scrape the platform without permission

15. Suspension

We may suspend or restrict an account where reasonably necessary to:

• Protect users
• Investigate suspected fraud
• Enforce these Terms
• Protect the platform
• Address safety concerns
• Address failed verification
• Comply with law

Where appropriate, we will provide an explanation and review process.

16. Intellectual property

ASAP Local owns or licenses the platform, branding, software, design and other intellectual property. You may not copy, reproduce or commercially exploit these materials without permission.

17. User content

You retain ownership of content you upload.

You grant ASAP Local a non-exclusive licence to host, display, reproduce and use that content as reasonably necessary to operate, market and improve the platform.

You must have the right to upload the content.

18. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded. Subject to that:

• ASAP Local is not responsible for losses caused solely by the acts or omissions of an independent Customer or Professional where ASAP Local itself has not caused the relevant loss.
• Consumer rights remain unaffected.

Terms that attempt to remove non-excludable consumer protections may be unfair or unenforceable, so our terms are intended to operate subject to mandatory consumer protections (GOV.UK).

19. Governing law

These Terms are governed by the laws of England and Wales. Consumers retain any mandatory rights concerning applicable jurisdiction.