ASAP Local — Contact & Complaints

1. Company details

Asap Local Ltd
trading as ASAP Local
Company number: 17360048
Registered office: 30 The Green, Evelyn Grove, Bordon, United Kingdom, GU35 9GZ

2. General enquiries and support

For help with your account, a booking, or general questions, contact support@asaplocal.pro or use the Help Center.

3. Privacy requests

For questions about your personal information, or to exercise a right described in our Privacy Policy, contact privacy@asaplocal.pro.

4. Making a complaint

If you have a complaint about ASAP Local, a booking, a Customer or a Professional, you can contact us at:

support@asaplocal.pro

When you contact us, please include:

• Your account email or reference
• The booking or job affected, if applicable
• A description of what happened
• Any supporting information (screenshots, messages, photos)

We aim to acknowledge complaints promptly and to investigate and respond within a reasonable timeframe. We will let you know if we need more information or more time to look into a complaint.

Complaints about conduct, safety or fraud can also be raised under our Community, Reviews & Safety Policy.

5. If you’re not satisfied

If you remain unhappy after we have responded to your complaint, and it concerns how we have handled your personal information, you have the right to complain to the UK’s Information Commissioner’s Office (ico.org.uk).

Depending on the nature of a dispute between a Customer and a Professional, independent alternative dispute resolution or consumer advice services may also be available.